Technical Support

Here is a list of our technical documents to help you better use our service
 
Reducing Spam in your Inbox
 
Yes, Virginia, there are still people using dialup modems!!!!
 
Dialup Modems under Windows 7
Updating Modem INF files for Windows 7
Troubleshooting Phone Line Quality Problems
 
Do not download the following unless you have been directed to do so by a Portlandia Cloud Services support person. Note that for Remote Access support our preferred software is Microsoft Quick Support used for Windows systems followed by Chrome Remote Desktop for Macs. If none of those work then Teamviewer is used.
 
Prerequisite for Microsoft Quick Assist
List MS Store items you have loaded
Microsoft Quick Assist (click Get In Store app)
Teamviewer for Windows(click Download Quick Support on this page)
Teamviewer for Macintosh ONLY Catalina or above!(click Download Quick Support on this page)
Chrome Remote Desktop
 
NOTE ON MacOS Catalina – We DO NOT support MacOS versions older than Catalina! Basically this means Macs older than around 2009 are out of luck unless you install the unofficial MacOS Catalina Patcher. Note this patcher wipes all data on the Mac so you need to have a backup solution in place.
 
IN ADDITION there is a setting you must make in Catalina – you have to tick the Teamviewer app’s under System Preferences, Security & Privacy, Privacy, Accessibility first followed by Screen Recording for it work. Accessibility may already be ticked and you may just need to only tick Screen Recording. All of this is due to new security measures Apple put into Catalina. If you don’t do this then when we connect to your Mac we will only see a grey screen
 
When trying to reach us for technical support, the absolute best way to do so is to send an email to support@portlandiacloudservices.com. These will get the quickest turnaround, often even quicker than a telephone call.
 
However, if you are unable to send an email to us (because your email is broken, for example, or you have lost your password) then please use the following form. Be sure to include a callback telephone number. This form will be emailed to us.
 
NOTE: please DO NOT use this form for disconnect or service termination requests. Such requests from this form will be ignored. Please send email from your email program or from the Webmail interface for such requests.